Chatbot

The SalesByte chatbot responds to customers automatically based on rules you define. No AI hallucinations — just reliable, predictable responses that you control.

How it works

1. A customer sends a message
2. SalesByte checks if it matches any of your chatbot flows
3. If it matches, the bot sends your pre-written response automatically
4. If no match, the message goes to your team's inbox as usual

What you can do with it

• Answer FAQs — price, location, timings, process
• Capture leads — collect name, requirement, budget via a conversation
• Qualify leads — send button options and route based on their answer
• Send a catalogue — trigger a list of products when someone says "interested"
• Out-of-hours replies — let customers know you'll get back to them

Flows

A flow is one chatbot conversation. Each flow has:

• A trigger — what customer message starts the flow
• Steps — the messages the bot sends, with optional delays

You can have multiple flows active at the same time. SalesByte runs the first one that matches.

Create your first flow →