Replying to Messages
Send text, images, documents, templates, and more from the inbox.
Send a text message
Click any conversation → type your message in the box at the bottom → press Enter or click Send.
Send media
Click the 📎 attachment icon to send:
- Image — JPG or PNG, up to 5 MB
- Video — MP4, up to 50 MB
- Document — PDF, Word, Excel, up to 100 MB
Media sending works on Personal WhatsApp. Business WhatsApp supports media via templates only.
Send a template
If it's been more than 24 hours since the contact last messaged you, you'll need to use a template.
Click Use Template → pick a template → fill in any variables → click Send.
On Business WhatsApp, you can only send templates outside the 24-hour window. Inside the window, send any message freely.
Send interactive messages (buttons & lists)
Click the ⚡ Interactive icon in the toolbar to send a message with buttons or a list of options. Great for getting a quick response from customers.
Interactive messages (buttons and lists) are only available on Business WhatsApp.
Mark as done / snooze
In the top right of any conversation:
- Mark as done — archives the conversation once resolved
- Snooze — hides it for a set time and brings it back when you want
Add a note
Notes are private — only your team can see them, not the customer. Click Add Note in the right panel to leave context for your teammates.
Set a follow-up
Click Follow-up in the right panel → pick a date and time. SalesByte reminds you when it's time to follow up with that contact.